Privacy policy

MOYA Sydney recognises the importance of your privacy and is committed to safeguarding the security of the personal information we hold about you.

THE KINDS OF PERSONAL INFORMATION WE COLLECT

We typically collect and hold the following kinds of personal information from customers:

your name, your company name (if applicable) and your contact details (including your physical address, postal address, email address and phone number);
your gender and date of birth;
your preferred delivery address and instructions;
your purchase history;
the date and time you access our site; and
other information you may supply to us.

We may also collect the details connected with your payment method, including:

credit card billing address, credit card type and issuer;
credit card number, expiry date and security code.

We do not store or hold your credit card number, expiry date and security code beyond the time required to process your order.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We also allow subscription to receive email marketing communications from us.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW WE COLLECT PERSONAL INFORMATION

We collect personal information about you when you have dealings with us, including when you:

access and use our Website and social media sites;
place an order for our merchandise;
attend the store, via CCTV;
attend a MOYA Sydney hosted event;
converse with MOYA Sydney staff;
make an enquiry;
establish an online account;
sign-up to receive our newsletters or join MOYA Sydney mailing lists;
complete a customer survey or send us feedback.

THE PURPOSES FORWHICH WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION

The information we collect allows us to:

administer our Website and provide customer services;
process your order and inform you of the status of your order;
provide the products and services you have ordered;
verify your identity and details of your payment method or credit card account;
plan and manage our commercial business activities including analysis of your shopping habits, product and style preferences;
communicate with you (including via email or telephone where such contact details have been provided);
tell you about our offers, services or products.

We may disclose information we hold to our directors, employees and other associated entities for business purposes and marketing or remarketing purposes through our Websites or other social media channels. We may also disclose information to third party service providers or contractors, such as courier delivery companies.

We may also disclose personal information where it is necessary to comply with the law; enforce or apply our Terms; or to protect the rights, property and/or safety of MOYA Sydney, our users, staff and associates. This includes exchanging information with other entities for identity verification and fraud protection purposes to the extent permitted by applicable laws. In particular, when you make a purchase from the Website, we may make searches to verify your identity and validity of your payment method with credit reference and fraud protection agencies. The agencies will record details of any search and may provide us with a report.

DIRECT MARKETING

Where we have your express or implied consent, we may use your personal information to send you promotional information about MOYA Sydney.

You may opt-out of receiving marketing communications from us by using the unsubscribe facility that we include in our email messages.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

SECURITY OF PERSONAL INFORMATION

MOYA Sydney has taken reasonable steps and established procedures to safeguard the personal information we collect against:

unauthorised access, modification or disclosure; and
misuse, interference and loss.

We use Secure Sockets Layer (SSL) technology, which is the industry standard encryption technology for secure e-commerce transactions. When transmitting information via moyasydney.com.au, such as your credit card number and other personal information, the data is encrypted (scrambled) before being sent or received over the Internet. Nevertheless, transmission of data over the Internet is not guaranteed to be totally secure and your transmission is undertaken at your own risk.

ACCESS TO YOUR PERSONAL INFORMATION

You may request access to personal information that we hold about you and request its correction if it is inaccurate by contacting us at fran@moyasydney.com.au.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES TO OUR PRIVACY POLICY

MOYA Sydney reserves the right to change the Privacy Policy at any time. Changes take effect upon posting to the Website. You are encouraged to check the Website periodically for updates. Our Privacy Policy was last updated on 2 July 2020.

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Privacy policy